In HR and Total Rewards, some of the most important work is also the most repetitive. Teams are expected to move quickly while maintaining consistency, sound judgment, and compliance across an expanding set of people processes. At the same time, many HR professionals are hearing about AI but struggling to understand how it can be applied in a practical and responsible way within their day to day work.

This session will explore how Custom GPTs are being used to support common HR and Total Rewards workflows without replacing human decision making. Through real examples and lessons learned, attendees will see how purpose built GPT tools can help reduce administrative burden, improve consistency, and create more time for strategic partnership and problem solving.

Examples will include tools designed to support job description development, promotion evaluation discussions, performance improvement planning, employee recognition reviews, manager communications, HR documentation, and training content creation. The session will also cover how these tools were introduced within existing workflows, where human oversight remained critical, and what organizations should consider when balancing efficiency, consistency, and risk.

Attendees will leave with practical ideas for identifying repetitive work that may benefit from AI support, structuring Custom GPTs for HR and Total Rewards use cases, improving consistency across people processes, and using AI to create more capacity for higher value strategic work rather than simply moving faster.