As the Chief Operations Officer at Achievers, Kristian leads all post-sales functions, ensuring customers receive exceptional experiences and long-term value. This includes Customer Success & Account Management, end-user support (contact centers, technical support, and fraud), Professional Services & Implementation, and the Global Rewards Marketplace (eCommerce experience, supply chain, and fulfillment to over 190 countries globally). His focus is on delivering for customers, building a world-class team, and driving customer retention and growth.Since joining Achievers in 2011, Kristian has held leadership roles including Director of Customer Success, Senior Director of Revenue Operations, and Chief Transformation Officer. He began his career in HR with Grant Thornton, Vale Inco, and the Rotman School of Management before joining Achievers to support its mission of Changing the Way the World Works.Kristian holds a degree in Psychology from Wilfrid Laurier University and a postgraduate certificate in Human Resources Management from Seneca College.