Organizations invest significant resources in compensation, benefits, wellbeing programs, and career development initiatives. Yet many struggle with a common problem: employees don't always understand, value, or engage with the programs designed for them.

In the product world, success is measured not by what is launched but by how people use it. This session explores what HR and Total Rewards leaders can learn from product management principles to design programs that better meet employee needs and deliver stronger business outcomes.

Drawing on her experience as Senior Vice President, People & Talent at Super.com, Natasha Lakhani will share how concepts such as user-centered design, feedback loops, experimentation, and adoption measurement can be applied to compensation, benefits, and employee experience initiatives.

Rather than presenting a fully embedded model, this session focuses on how organizations can begin launching this framework — with real examples of where it's been applied — to help attendees move beyond program administration and start thinking more intentionally about the employee experience of Total Rewards.