Taylor Washburn is the Director of Benefits at Trilon, where she leads benefits strategy and administration. She brings more than 15 years of HR experience and 10 years in total rewards, covering plan design, vendor management, compliance, and employee experience. Her philosophy is simple: benefits are personal, employee experience is the #1 priority, and it's okay to have a little fun. She came by that philosophy honestly, as a high-utilizing member of the very plans she designs. Taylor speaks to benefits professionals about keeping the human element at the center of total rewards in an increasingly automated world.